Warranty & Return Policy

LIMITED WARRANTY:

All VELOMOUNTS products (each, a product) are warranted to be free from defects in workmanship and/or materials under normal use for a period of six months from the date of the original purchase date (“Warranty Period”).

COVERED PARTIES:

Thie Limited Warranty is provided to the original end purchaser of the product purchased from Velomounts. THis Limited Warranty is non-transferable. Returns will not be accepted from anyone other than the original end purchaser.

RETURNS:

Velomounts will not accept returns within 60 calendar days of product delivery, and only from the original purchaser. Returned goods must be in NEW and UNUSED condition and in the original Packaging and shipping must be prepaid by the sender. Credits for returns will be issued in the form of a refund to the credit card used for the original purchase and will be for the product cost only. Shipping charges are non-refundable.

Product returns must be shipped prepaid by sender. Velomounts is not liable for products that are lost or damaged in transit.

CANCELLATIONS:

Cancellation of standard orders must be received prior to shipment of goods. Velomounts cannot cancel an order once it has shipped.

COUPONS:

Limit one coupon per order.

EXCLUSIONS:

This limited warranty does not cover:
o normal wear and tear on the Product;
o unauthorized or unreasonable use, abuse, misuse and/or any use of the Product for other than its intended purpose; or
o Improper installation, modifications or unauthorized repair of the Product.

Velmounts is not responsible for any other expense incurred by the customer whether under the terms of this limited warranty or otherwise, nor is Velomounts responsible for any damages either consequential, incidental, special, contingent, or otherwise, or expenses or injury arising directly or indirectly from the use of the Product. ALL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED. THE LIMITED WARRANTY DOES NOT, UNDER ANY CIRCUMSTANCES, COVER DAMAGE TO OR THE REPLACEMENT COST OF ANY ELECTRONIC DEVICE OR PERSONAL PROPERTY INSIDE OR OUTSIDE OF THE PRODUCT. Velomounts’® ENTIRE LIABILITY SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY THE ORIGINAL END PURCHASER FOR THE PRODUCT. There are some states/jurisdiction that do not allow the exclusion or limitation of damages, and if relevant, the above limitations or exclusions may not apply.
WARRANTY DISCLAIMERS: EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY, VELMOUNTS MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY TO THE EXTENT PERMITTED BY LAW AND SPECIFICALLY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NONINFRINGEMENT OF THIRD PARTY RIGHTS,MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO THE WARRANTY PERIOD SET FORTH HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

FREIGHT CLAIMS: All merchandise should be thoroughly inspected by the customer upon receipt. If any shipping damage is found, please contact Velomounts® customer service immediately at info@velomounts to file a claim.

SHIPPING DETAILS:

Orders placed Monday-Friday before 4pm PST should ship the next business day. If placed after 4pm PST, on a holiday, or on a weekend, the order should ship the next business day.

BACK ORDERS:

We try to avoid backorder situations, but if it occurs, we will take your order and let you know as soon as the product becomes available. If you would like to cancel your order at that time, we will work with you to achieve this.

DOMESTIC SHIPMENT:

U.S. orders will generally be shipped via USPS for delivery in 2 to 7 days. Expedited service is available at an additional cost to you, and only when approved by Velomounts. If your address requires special handling, shipping charge in addition to the normal shipping charges may apply.

INTERNATIONAL SHIPMENT:

International orders are shipped via xxx. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Please note that Velomounts is obligated by law to declare the proper value on all shipments. The shipping cost quoted does not include any applicable import duties or taxes that Customs may charge you. Please research what these fees may be as the shipper will request these fees from you as a broker you and your country.